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How to File a Grievance with Proof on IndianRating.in
A practical checklist for filing: what documents to upload, how to write a clear timeline, and what happens after you submit in Phase 1.
Published 2026-10-03 · 2 min read
Before you click File
Gather a clean pack so brands cannot shrug you off:
- Identity of the transaction — order ID, invoice PDF, UTR, policy number, or service docket
- What went wrong — photos, unboxing video, bank statement line, ASC report
- What you already tried — chat exports, email threads, dates and names
- What you want — refund amount, replacement, repair within a deadline
Writing a usable timeline
Keep it factual and chronological:
- Purchase / payment date
- Defect or failure date
- Each escalation attempt and response
- Current status and loss
Avoid abuse or threats. Strong cases win on documents, not tone.
On IndianRating.in
- Open File Grievance.
- Pick the brand / category that fits Phase 1 coverage.
- Upload proof and describe the timeline.
- Submit for structuring and human review.
You can track status after filing.
After you submit
AI helps turn your intake into a structured case and a statutory notice draft. A human reviews before any publish or dispatch path. Approved tickets may appear on the brand page and influence the IndianRating Score.
Related guides
FAQ
- What proof is enough?
- At minimum: purchase or transaction proof (invoice, order ID, UTR) plus evidence of the defect or failure and your prior escalation attempts (chat/email).
- Can I file anonymously on the public page?
- Public tickets mask PII where possible (DPDP-aligned). Admins still need contact details to review and follow up.
- When will the brand get an email?
- Only after human approval of a notice draft and dispatch step. Phase 1 does not auto-email brands on submit.