Blog / Platform
How IndianRating.in Works in Phase 1
What the platform does today — proof-backed intake, AI notice drafts under human review, public scores — and what it does not do yet (no automatic brand emails).
Published 2026-10-03 · 1 min read
What Phase 1 is for
IndianRating.in helps Indian consumers turn unresolved complaints into a structured case file, a reviewed statutory notice draft, and public brand accountability — without pretending the platform is a court or an automatic email cannon.
The flow
- You file with proof — invoice, order ID, UTR, warranty card, chat transcripts.
- AI structures the story — timeline, relief sought, and a notice draft citing relevant consumer / sector norms in plain language.
- Humans review — drafts and publishable tickets are moderated before they affect public brand pages.
- Scores update — approved tickets feed brand pages and the IndianRating Score.
What we do not promise in this release
- Instant settlements or guaranteed refunds
- Automatic emails or WhatsApp blasts to brands
- Legal representation or court filing
Those boundaries are deliberate. Over-promising would hurt consumers and invite unsafe automation.
Who Phase 1 covers
Highest-volume verticals first: e-commerce / marketplaces, banking & UPI / FinTech, and electronics / white goods. More categories come later.
How to start
Browse brand ratings, read a guide, or file a grievance with your documents ready.
FAQ
- Does filing on IndianRating.in send a legal notice automatically?
- No. In Phase 1, AI helps structure a statutory notice draft. A human reviews it before any dispatch path is enabled. Nothing is emailed to brands automatically.
- Is the service free for consumers?
- Yes. Phase 1 consumer filing and public ratings are free. Brands remain accountable through moderated public tickets and scores.
- Is this legal advice?
- No. IndianRating.in is an intermediary platform. You remain responsible for the accuracy of your facts. Use independent counsel when needed.