Public accountability
Brand Responsiveness Leaderboard
Benchmark how Indian brands treat consumer grievances — accountability score, amicable resolution rate, average turnaround, and 15-day CPA / RERA notice compliance.
51 brands ranked
Most Responsive Brands
Top performers in this filter — green Verified Responsive when score ≥ 80.
#1 Amazon.in
E-Commerce & Marketplaces · 19 Days
70
#2 PhonePe
Banking, FinTech & UPI · 19 Days
70
#3 State Bank of India
Banking, FinTech & UPI · 19 Days
70
Critical Action Needed
Lowest scores in this filter — public accountability for delayed resolutions.
#51 Supertech
Real Estate & Housing (Builders, Apartments, Plots) · 33 Days
35
Severe Dispute Backlog#50 Ola Electric
Automobile & EV (2-Wheelers, Cars) · 28 Days
48
Severe Dispute Backlog#49 M3M
Real Estate & Housing (Builders, Apartments, Plots) · 26 Days
52
Watch List
| Rank | Brand | Score | Resolution rate | Turnaround | 15-day compliance | Status | Actions |
|---|---|---|---|---|---|---|---|
| #1 | Amazon.in E-Commerce & Marketplaces | 70/100 Baseline estimate | 62% | 19 Days | 51% | Moderate Backlog | |
| #2 | PhonePe Banking, FinTech & UPI | 70/100 Editorial Benchmark | 62% | 19 Days | 51% | Moderate Backlog | |
| #3 | State Bank of India Banking, FinTech & UPI | 70/100 Baseline estimate | 62% | 19 Days | 51% | Moderate Backlog | |
| #4 | Flipkart E-Commerce & Marketplaces | 69/100 Baseline estimate | 61% | 19 Days | 50% | Moderate Backlog | |
| #5 | Google Pay Banking, FinTech & UPI | 69/100 Baseline estimate | 61% | 19 Days | 50% | Moderate Backlog | |
| #6 | HDFC Bank Banking, FinTech & UPI | 68/100 Editorial Benchmark | 60% | 19 Days | 49% | Moderate Backlog | |
| #7 | Lodha Real Estate & Housing (Builders, Apartments, Plots) | 68/100 Baseline estimate | 60% | 19 Days | 49% | Moderate Backlog | |
| #8 | Apple Electronics & White Goods | 67/100 Baseline estimate | 59% | 20 Days | 48% | Moderate Backlog | |
| #9 | ICICI Bank Banking, FinTech & UPI | 67/100 Baseline estimate | 59% | 20 Days | 48% | Moderate Backlog | |
| #10 | Prestige Group Real Estate & Housing (Builders, Apartments, Plots) | 67/100 Baseline estimate | 59% | 20 Days | 48% | Moderate Backlog | |
| #11 | Samsung Electronics & White Goods | 67/100 Editorial Benchmark | 59% | 20 Days | 48% | Moderate Backlog | |
| #12 | Sobha Real Estate & Housing (Builders, Apartments, Plots) | 67/100 Baseline estimate | 59% | 20 Days | 48% | Moderate Backlog | |
| #13 | Axis Bank Banking, FinTech & UPI | 66/100 Baseline estimate | 58% | 20 Days | 47% | Moderate Backlog | |
| #14 | Tata Motors Automobile & EV (2-Wheelers, Cars) | 66/100 Editorial Benchmark | 58% | 20 Days | 47% | Moderate Backlog | |
| #15 | LG Electronics & White Goods | 65/100 Editorial Benchmark | 57% | 21 Days | 47% | Moderate Backlog | |
| #16 | TVS iQube Automobile & EV (2-Wheelers, Cars) | 65/100 Baseline estimate | 57% | 21 Days | 47% | Moderate Backlog | |
| #17 | Xiaomi Electronics & White Goods | 65/100 Baseline estimate | 57% | 21 Days | 47% | Moderate Backlog | |
| #18 | Exide Power & Energy (Inverters, Solar, Batteries) | 64/100 Editorial Benchmark | 56% | 21 Days | 46% | Moderate Backlog | |
| #19 | Bajaj Chetak Automobile & EV (2-Wheelers, Cars) | 63/100 Baseline estimate | 55% | 22 Days | 45% | Moderate Backlog | |
| #20 | Godrej Properties Real Estate & Housing (Builders, Apartments, Plots) | 63/100 Editorial Benchmark | 55% | 22 Days | 45% | Moderate Backlog | |
| #21 | Meesho E-Commerce & Marketplaces | 63/100 Baseline estimate | 55% | 22 Days | 45% | Moderate Backlog | |
| #22 | Amaron Power & Energy (Inverters, Solar, Batteries) | 62/100 Baseline estimate | 55% | 22 Days | 44% | Moderate Backlog | |
| #23 | Luminous Power & Energy (Inverters, Solar, Batteries) | 62/100 Editorial Benchmark | 55% | 22 Days | 44% | Moderate Backlog | |
| #24 | Myntra E-Commerce & Marketplaces | 62/100 Baseline estimate | 55% | 22 Days | 44% | Moderate Backlog | |
| #25 | Unitech Real Estate & Housing (Builders, Apartments, Plots) | 62/100 Baseline estimate | 55% | 22 Days | 44% | Moderate Backlog | |
| #26 | Ather Automobile & EV (2-Wheelers, Cars) | 61/100 Editorial Benchmark | 54% | 22 Days | 43% | Moderate Backlog | |
| #27 | ATS Infrastructure Real Estate & Housing (Builders, Apartments, Plots) | 61/100 Baseline estimate | 54% | 22 Days | 43% | Moderate Backlog | |
| #28 | Blinkit E-Commerce & Marketplaces | 61/100 Baseline estimate | 54% | 22 Days | 43% | Moderate Backlog | |
| #29 | Hero Vida Automobile & EV (2-Wheelers, Cars) | 61/100 Baseline estimate | 54% | 22 Days | 43% | Moderate Backlog | |
| #30 | Jaypee Infratech Real Estate & Housing (Builders, Apartments, Plots) | 61/100 Baseline estimate | 54% | 22 Days | 43% | Moderate Backlog | |
| #31 | OnePlus Electronics & White Goods | 61/100 Baseline estimate | 54% | 22 Days | 43% | Moderate Backlog | |
| #32 | BPTP Real Estate & Housing (Builders, Apartments, Plots) | 60/100 Baseline estimate | 53% | 23 Days | 42% | Moderate Backlog | |
| #33 | Livguard Power & Energy (Inverters, Solar, Batteries) | 60/100 Baseline estimate | 53% | 23 Days | 42% | Moderate Backlog | |
| #34 | Razorpay Banking, FinTech & UPI | 60/100 Baseline estimate | 53% | 23 Days | 42% | Moderate Backlog | |
| #35 | Sony Electronics & White Goods | 60/100 Baseline estimate | 53% | 23 Days | 42% | Moderate Backlog | |
| #36 | Swiggy Instamart E-Commerce & Marketplaces | 60/100 Baseline estimate | 53% | 23 Days | 42% | Moderate Backlog | |
| #37 | Voltas Electronics & White Goods | 60/100 Editorial Benchmark | 53% | 23 Days | 42% | Moderate Backlog | |
| #38 | Zepto E-Commerce & Marketplaces | 60/100 Baseline estimate | 53% | 23 Days | 42% | Moderate Backlog | |
| #39 | AJIO E-Commerce & Marketplaces | 59/100 Baseline estimate | 52% | 23 Days | 41% | Moderate Backlog | |
| #40 | CRED Banking, FinTech & UPI | 59/100 Baseline estimate | 52% | 23 Days | 41% | Moderate Backlog | |
| #41 | Waaree Power & Energy (Inverters, Solar, Batteries) | 59/100 Baseline estimate | 52% | 23 Days | 41% | Moderate Backlog | |
| #42 | DLF Real Estate & Housing (Builders, Apartments, Plots) | 58/100 Editorial Benchmark | 51% | 24 Days | 40% | Moderate Backlog | |
| #43 | Microtek Power & Energy (Inverters, Solar, Batteries) | 58/100 Editorial Benchmark | 51% | 24 Days | 40% | Moderate Backlog | |
| #44 | Nykaa E-Commerce & Marketplaces | 58/100 Baseline estimate | 51% | 24 Days | 40% | Moderate Backlog | |
| #45 | BharatPe Banking, FinTech & UPI | 57/100 Baseline estimate | 50% | 24 Days | 39% | Moderate Backlog | |
| #46 | boAt Electronics & White Goods | 57/100 Baseline estimate | 50% | 24 Days | 39% | Moderate Backlog | |
| #47 | Snapdeal E-Commerce & Marketplaces | 57/100 Baseline estimate | 50% | 24 Days | 39% | Moderate Backlog | |
| #48 | Paytm Banking, FinTech & UPI | 55/100 Editorial Benchmark | 48% | 25 Days | 38% | Moderate Backlog | |
| #49 | M3M Real Estate & Housing (Builders, Apartments, Plots) | 52/100 Editorial Benchmark | 46% | 26 Days | 35% | Moderate Backlog | |
| #50 | Ola Electric Automobile & EV (2-Wheelers, Cars) | 48/100 Editorial Benchmark | 42% | 28 Days | 31% | Severe Dispute Delays | |
| #51 | Supertech Real Estate & Housing (Builders, Apartments, Plots) | 35/100 Editorial Benchmark | 31% | 33 Days | 20% | Severe Dispute Delays |