Trust framework
Editorial & Rating Methodology
IndianRating.in rates brands and services based on verified consumer experiences, recurring defects, and after-sales accountability — not paid promotions.
How we evaluate
- Verified defect reports — recurring product failures, failure modes, and warranty friction shared by consumers with proof.
- After-sales response times — how quickly brands acknowledge issues, dispatch technicians, and close tickets.
- Real-world durability — performance after months of use, spare-parts availability, and post-warranty cost surprises.
Independence & non-sponsored stance
IndianRating.in does not accept payment to suppress defect findings or inflate brand scores. Brands may engage constructively to improve service outcomes for consumers, but editorial ratings and moderated public tickets remain independent. The founder does not decide individual ticket outcomes or public scores by personal preference.
How scores are presented
Overall ratings reflect product/service reliability patterns. Support desk scores reflect escalation quality, human-agent access, and resolution fairness. Scores are directional field intelligence — not laboratory certifications or legal judgments.
Corrections
If you believe a listed defect pattern is outdated or incomplete, write to support@indianrating.in or message us on WhatsApp.