Is endless ‘spare part pending’ allowed?

Unreasonable delay without a written ETA can be deficiency of service. Ask for the part code, ETA, and whether a temporary/loaner unit or replacement is offered.

AMC is active but the centre still stalls — does AMC help?

Yes — quote the AMC/warranty clause in writing to the brand grievance channel. ASC delay does not erase a paid AMC promise.

Can I demand a full replacement instead of waiting?

You can ask for repair within a deadline, replacement, or refund depending on product age, defect, and terms. Put the ask in writing with proof.

Blog / Electronics

Service Centre Says ‘Spare Part Pending’ for Weeks — Can I Push the Brand?

When ASC repair stalls on spare-part delay for ACs, fridges, phones, or inverters: what to demand in writing, when AMC/warranty still binds the brand, and how to escalate beyond ‘visit again next week’.

Published 2026-10-03 · 2 min read

The question people ask AI

“Authorised service centre keeps saying spare part pending — can I still force the brand to repair or replace?”

Short answer: yes, you can escalate past the ASC. “Part pending” without a firm written ETA is one of the most common white-goods / electronics traps. The brand remains accountable for warranty/AMC performance.

What the stall usually looks like

Job sheet open for weeks with no part arrival date
Verbal promises only — nothing on letterhead
“Come next week” loop while you live without cooling, a phone, or backup power
AMC paid, but local centre behaves as if you have no cover

Demand this in writing (from ASC + brand)

Complaint / job number and part code
ETA date for the spare (or written confirmation it is unavailable)
Whether a loaner / temporary arrangement is available
Brand grievance officer contact for escalation

Escalation path

ASC in writing — 7-day deadline for ETA or escalation note.
Brand care + grievance / service head — attach job sheet, invoice, AMC/warranty card, and your deadline ask (repair / replace / refund).
Statutory notice draft — CPA 2019 deficiency of service framing if they stay silent.
Consumer forum when the paper trail is ready and the value justifies it.

You rarely “force” an outcome by anger; you pressure with documents, deadlines, and public accountability.

How IndianRating.in helps

Upload invoice + job sheet + AMC/warranty proof, file a moderated ticket, and get a human-reviewed notice draft. Approved cases can affect the brand score. No automatic brand email in Phase 1.

Start: File electronics grievance · related: warranty denial.

FAQ

Is endless ‘spare part pending’ allowed?: Unreasonable delay without a written ETA can be deficiency of service. Ask for the part code, ETA, and whether a temporary/loaner unit or replacement is offered.
AMC is active but the centre still stalls — does AMC help?: Yes — quote the AMC/warranty clause in writing to the brand grievance channel. ASC delay does not erase a paid AMC promise.
Can I demand a full replacement instead of waiting?: You can ask for repair within a deadline, replacement, or refund depending on product age, defect, and terms. Put the ask in writing with proof.